Campus Store / Welcome Center Assistant (part-time/884 hours/year) @ Northwood Tech New Richmond Campus

Northwood Technical College is seeking applications from qualified candidates for a part-time Campus Store/Welcome Center Assistant at the New Richmond Campus.

This vital frontline position supports students, faculty, staff, and visitors by combining customer service responsibilities in the campus store—such as cashiering, assisting with textbook orders, uniform purchases, inventory, and merchandising—with those of a Welcome Center representative, providing information, directions, and general assistance. The position averages 17 hours per week, with flexibility expected during peak times and for vacation coverage. If you enjoy a dynamic work environment and take pride in creating a positive first impression, we encourage you to apply.

• Actively embody and promote Northwood Tech’s Values:
  • Collaboration – Value relationships that enhance learning and promote economic development.
  • Innovation - Embrace the latest theories and technologies to support student and community success.
  • Excellence – Prioritize high quality education, services, and continuous improvement in a dynamic learning environment.
  • Community – Value our deep connections to our communities by working together to provide solutions through student success.
  • Support – Empower individuals by supporting their success with quality experiences and services designed to meet their needs.
  • Integrity – Uphold honesty and accountability in a diverse, open, and ethical learning and working environment.
  • Respect – Value each individual and approach all interactions mindfully, with civility, empathy, and openness to new and differing ideas.
• Greet and assist customers with purchases, inquiries, and returns
• Operate cash register and POS system accurately and efficiently
• Check in and shelve shipments of textbooks and general merchandise.
• Assist with inventory management, including stocking shelves, maintaining product displays.
• Assist students with textbook purchases, course material selection and online ordering process.
• Act as a first point of contact for campus visitors, providing directions and general information
• Answer phone calls and respond to email inquiries in a timely manner.
• Maintain a welcoming and informative welcome center.
• Other duties as assigned.

Degree & Experience Required:

• Associate’s degree (or two years post-secondary education) in related field or equivalent*

*Equivalent educational/occupational experience may be a high school diploma plus 2 years of relevant experience 

Knowledge, Skills, and Abilities:

• Ability to communicate effectively both written and verbally
• Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
• Ability to contribute to a team environment while maintaining positivity and professionalism
• Strong customer service skills that focus on creative problem solving
• Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
• Ability to obtain driver’s license and insurance coverage in accordance with College policy

Preferred:

• Customer service experience

FY26 Salary - Grade G - $18.99 / hour

• More detailed information online at https://www.northwoodtech.edu/about/employment/benefits