Service Desk Technician II (full-time/1950 hours/year) @ Northwood Tech Ashland Campus

Location US-WI-Ashland
ID 2025-1578
Category
Office & Technical Support
Position Type
Regular Full-Time
Remote
No

Overview

Northwood Technical College is seeking applications from qualified candidates for a full-time Service Desk Technician II at the Ashland Campus. 

 

Under the direction of the Service Desk Manager, the Service Desk Technician II is responsible for the daily operation of the assigned campus/location computing environment; providing direct support to college staff and students; and implementing policies and procedures in accordance with overall objectives of college computing systems.

Responsibilities

  • Actively embody and promote Northwood Tech’s Values:
    • Collaboration – Value relationships that enhance learning and promote economic development.
    • Innovation – Embrace the latest theories and technologies to support student and community success.
    • Excellence – Prioritize high quality education, services, and continuous improvement in a dynamic learning environment.
    • Community – Value our deep connections to our communities by working together to provide solutions through student success.
    • Support – Empower individuals by supporting their success with quality experiences and services designed to meet their needs.
    • Integrity – Uphold honesty and accountability in a diverse, open, and ethical learning and working environment.
    • Respect – Value each individual and approach all interactions mindfully, with civility, empathy, and openness to new and differing ideas.
  • Serving as the first point of contact for customers seeking technical assistance through the Help Desk.
  • Provide support to students and staff.
  • Provide specialty support for devices and services from the Help Desk
  • Provide escalated support for issues at assigned campus locations.
  • Provide technical assistance in the management of computer systems.
  • Install, configure, upgrade and support software/hardware.
  • Assist in maintaining the campus local area network.
  • Provide written documentation of software/hardware to include training and demonstration of the use of software and equipment.
  • Utilize project and task planning methodologies for assigned tasks and projects.
  • Keep current with new and emerging technologies.
  • Demonstrate a positive impression of Northwood Tech in internal and external relationships.
  • Actively participate in campus and college-wide teams and committees.
  • Other duties as assigned.

Qualifications

Degree & Experience Required:

  • Associate’s degree in related field
  • Three years related work experience

Knowledge, Skills, and Abilities:

  • Ability to communicate effectively both written and verbally
  • Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
  • Ability to contribute to a team environment while maintaining positivity and professionalism
  • Strong customer service skills that focus on creative problem solving
  • Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
  • Ability to obtain driver’s license and insurance coverage in accordance with College policy

Salary

FY26 Salary - Grade I - $23.79 / hour

Benefits

Medical, Dental, Vision
Health Savings Account/Flexible Spending Account
Long Term/Short Term Disability
Life Insurance
Wisconsin Retirement System
403(b)/457(b) Retirement Savings
Paid Holidays
Paid Leave

Close Date

9/22/2025

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Commitment to a Welcoming and Respectful Environment

Northwood Technical College is dedicated to fostering a welcoming and respectful learning and working environment where individuals from all backgrounds can pursue their academic and professional goals. The College values instructors and staff who bring a range of experiences, backgrounds, and perspectives, and who are committed to creating an atmosphere of mutual respect, civility and open dialogue. We seek candidates who demonstrate the ability to communicate effectively and interact thoughtfully with people of varied experiences, abilities, and identities.

Equal Opportunity Employer and Educator

Northwood Technical College does not discriminate on the basis of race, color, ancestry, religion, sex, service in the uniformed services, veteran status, national origin, age, disability, sexual orientation, marital or family status, pregnancy, pregnancy-related conditions or status in any group protected by state or local law in employment, admissions or its programs or activities.

Notice of Annual Security Report Availability

Northwood Technical College is committed to assisting all members of the Northwood Tech community in providing for their own safety and security. The Annual Security Report is available on the Northwood Tech website. If you would like to receive a hard copy of the Annual Security Report which contains this information, you can stop by any Northwood Tech campus or you can request that a copy be mailed to you by emailing safety@northwoodtech.edu. The report contains information regarding campus security and personal safety including topics such as: crime prevention, law enforcement authority, crime reporting policies, policies related to and programs to prevent sexual assault and other crimes, disciplinary procedures and other matters of importance related to security and safety on campus. The report also contains information about crime statistics for the three previous calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by Northwood Tech; and on public property within, or immediately adjacent to and accessible from the campus. This information is required by law and is provided by Northwood Technical College Safety Office.