Business Services Associate - Campus (part-time/1450 hours/year) @ Northwood Tech New Richmond Campus

Northwood Technical College is seeking applications from qualified candidates for a part-time Business Services Associate - Campus at the New Richmond Campus. 

Under the supervision of the Bursar, the Business Services Associate -Campus is responsible for the daily operation of the campus business office. This position is responsible for campus accounting transactions including cashiering, setting up third party contracts for schools participating in the Start College Now program, and preparing daily deposits. This position assists in managing the daily college business operations and ensures that college policies and procedures are followed by making judgments regarding the integrity of data submitted at the campus level. The ability to interpret policies, apply business processes, and deal with information that is sensitive or highly confidential is essential.

*An update to the key responsibilities has been made.

• Actively embody and promote Northwood Tech’s Values:
  • Collaboration – Value relationships that enhance learning and promote economic development.
  • Innovation - Embrace the latest theories and technologies to support student and community success.
  • Excellence – Prioritize high quality education, services, and continuous improvement in a dynamic learning environment.
  • Community – Value our deep connections to our communities by working together to provide solutions through student success.
  • Support – Empower individuals by supporting their success with quality experiences and services designed to meet their needs.
  • Integrity – Uphold honesty and accountability in a diverse, open, and ethical learning and working environment.
  • Respect – Value each individual and approach all interactions mindfully, with civility, empathy, and openness to new and differing ideas.
• Cashier PeopleSoft and departmental payment transactions.
• Set up and maintain organizational accounts for schools participating in the Start College Now program. up and maintain organizational accounts. Create, assign students, and issue billings for third party contracts.
• Resolve billing discrepancies and issues.
• Provide information to students and others regarding tuition, fees, payment plans, etc.
• Run queries to monitor student and organization accounts to determine past due fees or payment plan delinquencies. Send Soft or Notice of Intent collection letters.
• Provide cross-functional customer service to internal and external customers. Assess customer needs and advise prospective and currently enrolled students using knowledge of assessment, admissions, financial aid, orientation, and registration processes and guidelines.
• Oversee and direct work of work study, and other appropriate staff when applicable.
• Participate in testing and documenting procedures for new software functionality.
• Participate in Collegewide and campus committees and teams.
• Other duties as assigned.

Degree & Experience Required:

• Associate’s degree in related field or equivalent*
• Three years related work experience

*Equivalent educational/occupational experience may be a high school diploma plus 6-7 years of relevant experience 

Knowledge, Skills, and Abilities:

• Ability to communicate effectively both written and verbally
• Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
• Ability to contribute to a team environment while maintaining positivity and professionalism
• Strong customer service skills that focus on creative problem solving
• Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
• Ability to obtain driver’s license and insurance coverage in accordance with College policy

Preferred:

• Previous accounting experience

FY25 Salary - Grade I - $23.50

Limited benefits for this position.

• More detailed information online at https://www.northwoodtech.edu/about/employment/benefits