Campus Store / Welcome Center Assistant (part-time/884 hours/year) @ Northwood Tech Superior Campus

Northwood Technical College is seeking applications from qualified candidates for a part-time Campus Store/Welcome Center Assistant at the Superior Campus. 

This position serves as a vital point of contact for students, faculty, staff, and visitors, combining the responsibilities of a Campus Store Cashier, book pickup with those of a Welcome Center Representative. This individual provides exceptional customer service, assists with purchases and inquiries, offers campus information and directions, and maintains a welcoming and efficient environment.

• Actively embody and promote Northwood Tech’s Values:
  • Collaboration – Value relationships that enhance learning and promote economic development.
  • Innovation - Embrace the latest theories and technologies to support student and community success.
  • Excellence – Prioritize high quality education, services, and continuous improvement in a dynamic learning environment.
  • Community – Value our deep connections to our communities by working together to provide solutions through student success.
  • Support – Empower individuals by supporting their success with quality experiences and services designed to meet their needs.
  • Integrity – Uphold honesty and accountability in a diverse, open, and ethical learning and working environment.
  • Respect – Value each individual and approach all interactions mindfully, with civility, empathy, and openness to new and differing ideas.
• Greet and assist customers with purchases, inquiries, and returns
• Operate cash register and POS system accurately and efficiently
• Check in and shelve shipments of textbooks and general merchandise.
• Assist with inventory management, including stocking shelves, maintaining product displays.
• Assist students with textbook purchases, course material selection and online ordering process.
• Act as a first point of contact for campus visitors, providing directions and general information
• Answer phone calls and respond to email inquiries in a timely manner.
• Maintain a welcoming and informative welcome center.
• Other duties as assigned.

Degree & Experience Required:

• Associate’s degree (or two years post-secondary education) in related field or equivalent*

*Equivalent educational/occupational experience may be a high school diploma plus 2 years of relevant experience 

Knowledge, Skills, and Abilities:

• Ability to communicate effectively both written and verbally
• Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
• Ability to contribute to a team environment while maintaining positivity and professionalism
• Strong customer service skills that focus on creative problem solving
• Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
• Ability to obtain driver’s license and insurance coverage in accordance with College policy

Preferred:

• Customer service experience

FY25 Salary - Grade G - $18.76 / hour

• More detailed information online at https://www.northwoodtech.edu/about/employment/benefits