Classroom Support Assistant (part-time/884 hours/year) @ Northwood Tech Ashland Campus

Northwood Technical College is seeking applications from qualified candidates for a part-time Classroom Support Assistant at the Ashland Campus. 

This position is responsible for providing on-premise and remote classroom technology support to staff and students in the areas of operation of equipment, software and video. The hours for this position are as follows: 2 pm to 7 pm MTWR during the academic year and Fridays 8 am to 4 pm. 

• Actively embody and promote Northwood Tech’s Values:
  • Collaboration – Value relationships that enhance learning and promote economic development.
  • Innovation - Embrace the latest theories and technologies to support student and community success.
  • Excellence – Prioritize high quality education, services, and continuous improvement in a dynamic learning environment.
  • Community – Value our deep connections to our communities by working together to provide solutions through student success.
  • Support – Empower individuals by supporting their success with quality experiences and services designed to meet their needs.
  • Integrity – Uphold honesty and accountability in a diverse, open, and ethical learning and working environment.
  • Respect – Value each individual and approach all interactions mindfully, with civility, empathy, and openness to new and differing ideas.
• Collaborate and build relationships with faculty, students, and other College staff to ensure delivery of consistent, quality learning environment opportunities.
• Manage the College owned inventory of equipment available for checkout to staff and students.
• Provide classroom and conference center technology support including training on how to properly operate and troubleshooting of issues related to software and equipment.
• Provide on-site support of distance education classes either originating or receiving at the campus during campus hours including nights and weekends.
• Provide on-site video, printer/copier, and telephone technical support to staff, students and external customers.
• Coordinate and monitor the campus proctoring activities.
• Assist staff and students through helpdesk tickets regarding system log-in, password reset and basic operations of software including the college Learning Management System, email and portal access.
• Provide back-up to areas of the Innovative Teaching & Learning Center (iTLC) activities including reference assistance, video services including closed captioning and library services.
• Assist with maintenance, upgrade or installation of equipment or software upgrades on campuses.
• Oversee and facilitate the issuance of student identification cards.
• Provide input and recommendations to ITLC management regarding best practices in student and staff support.
• Other duties as assigned.

Degree & Experience Required:

• Associate’s degree (or two years post-secondary education) in related field or equivalent*

*Equivalent educational/occupational experience may be a high school diploma plus 2 years of relevant experience 

Knowledge, Skills, and Abilities:

• Ability to communicate effectively both written and verbally
• Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
• Ability to contribute to a team environment while maintaining positivity and professionalism
• Strong customer service skills that focus on creative problem solving
• Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
• Ability to obtain driver’s license and insurance coverage in accordance with College policy

Preferred:

• IT experience or training

FY25 Salary - Grade G - $18.76 / hour

• More detailed information online at https://www.northwoodtech.edu/about/employment/benefits